A better photo. A clearer preview.

Hair color and hairstyle photos

Upload one photo of one adult (18+), chest-up and facing the camera. Keep hair down and fully visible, including the ends. Use even, neutral lighting. Remove hats, headbands and sunglasses. Show your forehead clearly for bangs.

Lash try-on photos

Face the camera with eyes open, the lash line clear and the eye area in focus. A closer portrait helps. No sunglasses or tinted glasses; avoid existing dense false lashes.

File checklist

JPG, PNG or WebP, under 10 MB; at least 256 pixels on the shorter side, up to 25 megapixels. No celebrities, multiple people or anyone under 18.

If your photo is rejected

We show the reason returned for your photo. Try a clearer photo that follows the guidance.

• We only work with photos of adults (18+).
• We can't use photos of celebrities.
• This one needs your hair in view—try a photo with your hair down.
• Please remove hats or headwear for the best result.
• We need to see your eyes clearly.
• One person per photo, please.